What to do if you have a concern

What to do if your child is having a problem at school…

At Delamere we all want happy, healthy pupils who feel safe at school. Co-operation and liaison between parents, staff and governors leads to a shared sense of purpose and a positive atmosphere in school.

Hopefully, your child is settled and happy, and is enjoying school life. However, there may be a time when your child is having a difficulty at school and you need to know what to do to help resolve the problem.

Firstly …

If you or your child has a problem concerning a school issue, first talk to your child’s teacher. Think about what you hope will happen as a result of your discussion and let the teacher know this.

If the issue seems to continue, it is important that you meet again with your child’s class teacher to highlight that the issue appears to be on-going.

Family Liaison…

Your class teacher may refer you to our Family Liaison Officer to offer further support or complete referrals.


If you haven’t been able to resolve your concern at this point, ask to meet with our Deputy Head Teacher Barbara Telford.

Thirdly …

If, after a meeting with our Deputy Head Teacher, you feel the matter still remains unresolved, then please make an appointment to see the Head Teacher, Sally Judge. It is in everyone’s interest for things to be sorted out smoothly.

Sometimes it is not possible for all parental requests to be met but with direct communication we hope to reach a positive resolution in the interests of achieving the best outcome for all concerned.

On the rare occasion that a solution proves to be particularly difficult, Sally can invite a governor to offer help and advice.

Finally, if the problem has still not been sorted out…

You can make a formal complaint (please see our Complaints Policy below). This is a serious step to take, and it is important that you have thought things through carefully.

In a school setting it is inevitable that concerns appear from time to time, but we much prefer to hear from you at an early stage in order that we can work together to stop a worry growing and to speedily find a harmonious resolution.

Thank you.

Please see our Complaints Policy below :

Delamere School Irlam Road Flixton M41 6AP
T: 0161 747 5893 E: delamere.admin@trafford.gov.uk
Ofsted Outstanding Provider
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